AGC Flat Glass Europe (AFEU – ex Glaverbel)

60 KPI’s to pilot the performances of 2 Divisions, 8 Business Units & 10.500 employees all around Europe

The European leader in the production and processing of flat glass for the construction industry (exterior glazing and interior decorative glass) and for specialized industry (transport, domestic appliances and high tech applications).

After a one-month audit of the reporting structure of AFEU, the mission for Cockpit Group within the organization was double. Firstly, Cockpit Group defined and selected KPI’s for the members of the executive committee, enabling them to measure the performance of the strategic areas of the company and the 9 main projects of J-F Heris, CEO of AFEU.  Secondly, Cockpit Group supported AFEU in the redefinition of strategic domains related to the company customers’ segmentation.    The main objectives of the Management Cockpit approach within AFEU’s organization were to bring people together around common objectives, have a tool to measure the performance of the company on a regularly basis and get slowly rid of the different monthly reports in order to focus on key issues only.   The AFEU’s cockpit is developed with the COGNOS technology and used by the top 15 persons of the company.